Complaints – Health Insurance Plans


We take complaints made against us very seriously and maintain a procedure to ensure that complaints are dealt with promptly and fairly. Please email us directly in the first instance, we will acknowledge its receipt promptly and arrange for a senior manager to investigate the matter and provide you with a response.

For any unresolved health insurance complaints, please Click here to access the iPROMES compliance portal provided by the Dubai Health Association.


Telephone: 04-3689602



Complaint Flowchart                      Download_Icon
Complaint Form                              Download_Icon